FAQs

How can I contact Tomorrowstore.co?

You can email us at support@tomorrowstore.co where our customer service team will be happy to help you with whatever you need!

 

Do you ship worldwide?

Yes

Where do you ship from?

We ship from the USA, China, France and the UK 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive. Some items may come at different times depending on what country its shipped from.

Intenational Shipping 

As we prioritize delivering optimal service to our valued customers, we recognize that the cornerstone of our relationship lies in the trust we share. Regrettably, we must convey that international shipping beyond our USA warehouse currently incurs considerable costs. Rest assured, we are actively addressing this issue, striving to optimize cost-effectiveness. Despite the challenges, we remain committed to ensuring our international customers can access Tomorrowstore.co products, particularly given the challenges we've faced with manufacturers and suppliers this year. Your satisfaction remains our top priority, and we appreciate your understanding as we work towards a resolution. 

What if I don't receive my order? 

If you don't receive your order within 45 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes? 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@tomorrowstore.co

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

Free Shipping?

USA residents have free shipping for orders $150 and above while international orders out side the US will have free shipping for orders $300 and above. rest assured we are actively working on resolving international cost.